FAIL: $1m Over Budget and 54% of Documents Missing

The National Audit Office (NAO) in England says that the new scanning system at the Student Loans Company (SLC), designed to store and transmit electronic copies of documents to processing teams, did not work. It had not been properly tested and the firm's contingency plan was "seriously flawed", according to the report published on March 19.

The NAO said the firm failed to store paper evidence arriving from applicants arrived for the 2009-10 academic year in a way that was easy to retrieve. As a result, a backlog built up. By the start of the autumn 2009 term only 46% of applications had been fully processed, compared with 63% the previous year.

At the end of last year the SLC was forecasting an overspend of $10.5m on IT, partly accounted for by a $6m overspend on the contact centre and $1m on the scanning equipment.

How could this happen?
Managing document scanning projects in house, as the English SLC learned, is quite complex. Proper planning, testing, and application customization is crucial to the success of any project. Document Scanning Services bring years of experience and specialized equipment to the table. National Scanning even offers a 100% quality guarantee and stands by our project estimations.

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